Ciera Ruffin Marion, IL ruffinciera1@yahoo.com 6183192315 To find a position utilizing my experience in education that will contribute to the betterment of your company. Add a headline or summary Work Experience Provider Certification Analyst WPS Health Solutions - Marion, IL May 2018 to Present Process insurance claims, place outbound or receive incomigs calls from Providers, Build provider files, Code claims to correct provider file, Deny claims Pharmacy Technician CVS Health - Marion, IL October 2017 to Present Collect information needed to fill a prescription from customers or health professionals Measure amounts of medication for prescriptions Package and label prescriptions Organize inventory and alert pharmacists to any shortages of medications or supplies Accept payment for prescriptions and process insurance claims Enter customer or patient information, including any prescriptions taken, into a computer system Answer phone calls from customers Arrange for customers to speak with pharmacists if customers have questions about medications or health matters Receptionist Ward KIA - Carbondale, IL June 2017 to Present Answering visitors' inquiries about a vehicle and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. Perform bookkeeping or cashiering duties. Temp Claims Processor Kelly Services-Blue Cross Blue Shield - Marion, IL July 2017 to September 2017 Responsible for processing insurance. Analyzed insurance information, performing data entry, handling insurance claims reimbursements, and deciding whether a claim should be processed or denied. Skilled in insurance claim expertise, analytical thinking, attention to details, communication and writing skills, and computer competencies. Sales Consultant Gateway Wireless - Carbondale, IL May 2015 to November 2015 Responsibilities Cashier, Customer Service, Make schedule month in advance, Ran store while manager was away opening another store in a different state, In charge of taking deposits to bank, Train new hire employees, Process phone and accessory orders, Scan inventory into the system. Accomplishments I was able to impress co-workers, supervisors and clients with my energy. Actually, the energy was simply a reflection of the genuine interest that I had in the job. If I am anything, I am authentic. Skills Used Outgoing Personality Persuasion Positivism Detailed Oriented Diligence Key Holder/Sales Lead Zales Corporation - Carbondale, IL September 2014 to May 2015 Responsibilities • Supervise employees to complete tasks and achieve goals in the absence of store management. • Manage sales floor and drives retail and salon by: addressing guest concerns, coaching employees, and mitigating product loss in the absence of store management. • Ensure that daily merchandising flexing process, daily replenishment process, Key Corporate Communications, and store cleanliness standards are properly executed when opening or closing. • Open and closes the store following proper procedures documented in the opening and closing checklist. • Ensure that registers are properly opened and closed, doors are opened and locked and alarms are set correctly. • Confirm that deposit slips, spreadsheets, envelops and deposit bags are correctly filled out and discrepancies are reconciled and cleared by accounting • Well versed in organizing files in chronological, alphabetical and numerical order • Demonstrated ability to retrieve any document in a timely manner • Ability to handle invoices • Exceptional typing speed • Able to enter numeric data on a 10-key keypad • Less error rate • Knowledge of working on spreadsheets • Proficient in Microsoft Excel including pivot tables • Adept at using MS Word Adolescent Counselor Night Shield Shelter - West Frankfort, IL November 2012 to June 2014 Observed and monitored children's play activities. • Kept records on individual children, including daily observations and information. • Instructed children in health and personal habits. • Read to children, and taught them simple painting, drawing, and songs. • Organized and participated in recreational activities, such as games. • Assisted in preparing food for children and served meals and refreshments to children and regulate rest periods. Guest Services Associate Hyatt - Marion, IL January 2014 to March 2014 Responsibilities •Processed reservation requests for passengers willing to travel by road, rail, and air •Examined diagram charts of cars and cabins to check the availability of seats; allotted spaces to passengers •Coordinated with other interline carriers for bridging travel passages •Planned and suggested tour itineraries, quoting the best rates and travel schedules available •Overlooked all cash and credit transactions, providing the customers itemized receipts •Communicated baggage allowance to all customers, and explained travel regulations, as requested by the customers •Responsible for attending calls and answering customer queries pertaining to ticket reservations •Highly self-motivated, excellent communicator, with strong ability to provide high quality customer care and support •Quick decisiveness, ability to work undisrupted during busy hours, ready to work long shifts •Proficient in the use of computer, internet, and related applications; data entry @ 55 WPM •Ability to handle multiple tasks at once, and prioritize tasks according to their degree of importance Personal Assistant State of Illinois - Carbondale, IL November 2012 to August 2013 Processed data management and filing. • Arranged travel and occasionally travelled the client to provide assistance. • Screened phone calls and handled them when appropriate. • Organized and maintained diaries and make appointments. • Dealt with incoming correspondence on behalf of the client. Sales Consultant Kay Jewelers - Carbondale, IL October 2011 to November 2012 Provided great customer service by assisting customers with their purchases. • Educated consumers on purchases as well as helped them with their selection. • Demonstrated products to consumers while building rapport. • Contributed in maintaining a professional work environment. Sales Associate Wal-Mart Corporation - Murphysboro, IL December 2010 to October 2011 Built trust, communicated effectively, focused on customer, demonstrated high integrity and solved problems creatively. • Ensure that customer receives outstanding customer service by providing a friendly environment, which includes acknowledging and greeting every customer. • Demonstrated the ability to interact and cooperate with all company employees. • Assists in ringing up sales at register and/or bagging merchandise Sales Associate Dollar General Corporation - Marion, IL July 2009 to December 2010 Assist in processing and replenishing merchandise and monitoring floor stock. • Aid customers into locating merchandise. • Recognized for ability to consistently achieve and exceed established sales objectives and quotas. • Participated in processing new shipments and helped the team keep the receiving and back stock area clean and organized. Education Associate in Psychology Southeastern Illinois College - Harrisburg, IL 2015 to 2020 General Credits John A. Logan Community College - Carterville, IL 2010 Diploma in General Studies Meridian High School - Mounds, IL May 2008 Engineering Northern Illinois University - DeKalb, IL 2008 Skills